Acumen Software acquires part of Kinektek to supercharge service delivery

Acumen Software, creators of the service delivery management platform My Smart City, has acquired a 25 percent share of commerce PaaS (Platform-as-a-Service) provider Kinektek. This move will enhance the My Smart City suite of public service offerings with additional value-added services (VAS).

Cape Town-based Kinektek is a black-owned fintech with a cloud-based, omnichannel commerce platform. The platform provides convenient and secure 24/7 self-service terminals (SSTs) in various business outlets, and mobile POS devices that serve customers on the move or over the counter.

My Smart City users can expect to see a number of VAS additions like buying lotto tickets, airtime, data bundles, electricity and the ability to pay Municipal accounts being rolled over the coming weeks.

“Kinektek is the perfect complementary technology for the My Smart City platform. It allows the two platforms to seamlessly integrate and offer customers a wide range of services with easy and secure payment options,” explains Acumen Software CEO Joao Zoio.

“Our vision is for smart cities to bridge the digital divide and improve service delivery from the private and public sector.”

Two of Kinektek’s products are of particular interest to services like My Smart City:

  • Biome is a pre-certified omnichannel commerce platform for processing digital sales and service transactions that will assist retailers in delivering convenience and reducing operating costs and complexity.
  • Online Retail Content Access (Orca) is a complete VAS platform that assists retailers in growing their customer base by providing lifetime value at a zero fixed cost. The company will also supply specifically designed devices to optimise functionality.

Omnichannel retailing has become the gold standard for success in the retail environment, which provides a seamless, continuous customer experience across any device or location.

My Smart City has integrated this bouquet of impressive capabilities using the Kinektek platform. My Smart City is currently available in Johannesburg, Cape Town, Tshwane, Ekurhuleni, Steve Tshwete and eThekwini, with plans to roll out to other municipal areas during 2022.


Read the full article here.

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